Le meilleur casque pour des appels clients clairs
Un casque qui vous protège
Avec Engage 50 II, les appels sont plus clairs et les clients profitent d'une expérience améliorée grâce à notre logiciel innovant Engage+. Rendez les interactions plus significatives et efficaces grâce à des informations sur les appels en temps réel.
Ce casque a été conçu spécialement pour vous (je vous en prie). Il est léger, mais robuste. Confortable, mais élégant. Portez-le toute la journée, sans avoir l'impression de le porter. Avec un système de microphone intelligent qui rend le son plus clair que jamais, il n'y a pas de meilleur casque pour vous aider à faire de chaque client votre client le plus satisfait à ce jour.
Jabra Engage 50 II Link USB-A MS Mono
It’s not rocket science. But it is very clever.
A software system that can analyze conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact center headsets .
Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence, and interruptions. 1
Customer call experience is improved in real-time (high fives all around). And onboarding, coaching, and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier, and sweeter.
Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.
Told you it was clever.
Integrations with leading platforms
See the full picture
Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents’ background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues.
Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.
Magic mic - microphone quality
Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise cancellation that’ll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.
Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
Great comfort isn’t a given. It’s engineered.
An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.
We’ve also popped an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users like you, and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed, and focused on the needs of your customer.
One tough cookie (well, headset)
Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact center headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom arm rotation to impact resistance, making it our strongest, and longest lasting headset yet.
It’s easy to make bold claims, but we’re so confident that Engage 50 II will stand the test of time, and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable, and built to last, this headset has it all.
Every caller, crystal clear
With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up, or repeat the same information 47 times…)
With Engage 50 II’s specially engineered speakers, optimized for speech clarity, frustrations are eased, and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.
Healthy ears. Happy agents.
That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.
We’ve included loads of groundbreaking hearing protecting technologies, including:
- IntelliTone™ 2.0, which keeps average noise exposure at a safe level
- PeakStop™ 105 dB, which prevents sudden loud noises
- BalancedVoice™, which processes the incoming sound for clearer calls
- Speech level normalization, which keeps incoming calls at your preferred volume
- Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds
Because hearing protection isn’t an afterthought. It’s a lifetime investment.
